Privacy Policy

1. Overview of this Privacy Policy

Gentle Seed Pty Ltd (ABN 99673761094), referred to as Opus English Specialist Tuition, we, us, or our, has established this Privacy Policy to outline our practices regarding the collection, storage, use, and disclosure of Personal Information. This policy also details the options available to individuals concerning the handling of their Personal Information and explains how you can access or correct your data.
At times, Opus English Specialist Tuition may be affiliated with other companies or entities (related entities). This Privacy Policy governs the use of your Personal Information by both us and these related entities. These related entities may have their own privacy policies that could include additional or different privacy practices. If these policies conflict with this Privacy Policy, the related entities' policies will take precedence for their actions. References in this Privacy Policy to Opus English Specialist Tuition, we, us, or our also include these related entities.

2. Personal Information

3. How and When Do We Collect Personal Information?

We collect your Personal Information to operate our business, offer, market, and deliver our online English tuition services. In some cases, the collection of Personal Information may be legally required. Typically, we collect Personal Information directly from you when you interact with us, such as when you enrol in our services or communicate with our team.

We may also receive Personal Information about you from third parties and other sources. We will only collect your Personal Information from these sources if it is unreasonable or impractical to obtain it directly from you, or if permitted by law. If you choose not to provide your Personal Information as required for the purposes outlined in this Privacy Policy, we may not be able to provide you with the requested information, products, or services, or manage our relationship with you effectively.

4. Information Gathered Through Our Website

Personal Information collection on our website, including any associated subdomains, may be conducted by us and third-party service providers. Various technological methods may be employed to track the browsing patterns of individuals who access the website. For instance, Google Analytics is used to analyse website usage, which generates statistical information via cookies stored on users' computers. Users can opt out of this data collection by installing the Google Analytics opt-out browser add-on.
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Click Stream Data is collected when users read, browse, or download information from the website. This data includes the date, time, and duration of visits, pages accessed, IP addresses, and downloaded information. This data is collected for statistical analysis, reporting, and website maintenance purposes. Cookies may also be used periodically to monitor web traffic, track user identity, browser type, and browsing patterns. You can configure your browser to accept, reject, or notify you about cookies. However, disabling cookies may limit your access to certain website content and features.

Additionally, third-party content, such as social media links, may be present on the website. These third-party applications may collect information through user interactions, even if you do not directly engage with them. We are not responsible for the technical functioning of these applications or the data collection practices of third parties. We encourage you to review the relevant third-party websites to understand their privacy practices and explore your options regarding the use of your Personal Information.

5. How Do We Use Your Personal Information?

In conducting our business and providing our services, we use the Personal Information we collect for various purposes aimed at efficiently managing our operations and improving our products and services. This includes:

• Identifying and communicating with you
• Providing the information, products, or services you request
• Matching students with appropriate tutors
• Developing personalized learning plans
• Providing feedback and tracking student progress
• Assisting customers and processing payments
• Customizing your website experience
• Conducting research for product development
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We may also aggregate Personal Information for reporting, statistical analysis, and to better understand customer preferences. This information may be de-identified for inclusion in aggregated databases or reports. While we may monitor, review, retain, and disclose information to comply with laws, we are not obligated to monitor user sessions or retain session content.
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Your consent to the uses of your Personal Information as outlined in this Privacy Policy is implied when you use our services. We may also collect, use, or disclose Personal Information as required by law, including adherence to the Australian Privacy Principles under the Privacy Act 1988 (Cth).

6. Could My Information Be Transferred Overseas?

Opus English Specialist Tuition is an Australian-based online service. Information collected through our website, direct interactions with you, or our support services may be shared with our staff or third parties globally. This data could be accessed and hosted anywhere worldwide, including in countries without comprehensive data protection regulations. By using our services, you consent to the international transfer and hosting of this information as permitted under applicable law.

7. Access and Updates to Your Personal Information

You have the right to request updates or corrections to the Personal Information we hold about you. If you wish to update or correct your Personal Information, or modify your communication preferences, you can contact us as detailed below. We may take reasonable steps, such as requesting a password, to verify your identity before granting access or making corrections.

While it may not be technologically feasible to remove every record of your information due to system backups, we will update, correct, or delete your Personal Information in actively used databases as soon as reasonably practicable upon your request.

8. Updating the Privacy Policy

We reserve the right to review and update this Privacy Policy periodically to reflect changes in laws, regulations, practices, and technology. Your Personal Information will be governed by the latest version of our Privacy Policy, which will be available on our website. Updates to this Privacy Policy will be communicated through our website, and we encourage you to review this page regularly for any changes.

9. How to Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or the handling of your Personal Information, or if you wish to access, correct, or delete your details, please contact us via email at hello@opusenglish.com. We are here to address any questions or requests you may have.
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